Delivery arrangements, fulfilment locations, returns, and our 60-day money-back guarantee are described in full on our Shipping & Returns Policy page.

That policy forms part of these Terms & Policies and should be read before placing an order.

We aim to ensure that all product descriptions, images, and specifications published on this website are accurate and up to date.

As part of our ongoing development and refinement process, we reserve the right to make improvements or minor changes to product design, materials, finishes, packaging, or specifications where such changes do not materially affect performance, functionality, or quality.

Such updates may be made without prior notice and reflect our commitment to continuous improvement.

All Stack Audio products are designed and manufactured to a high standard and are supplied with a warranty against defects in materials and workmanship.

This warranty is provided in addition to, and does not affect, your statutory consumer rights.

Stack Audio products are covered by a 3-year warranty from the original date of purchase.

The warranty applies to the product itself and remains valid for the full warranty period, subject to the conditions set out below.

This warranty is transferable to subsequent owners within the original 3-year warranty period.

To make a warranty claim, the claimant must be able to provide:

• Proof of the original purchase date, and

• The product serial number (where applicable)

The warranty period does not reset or extend upon resale.

The warranty covers defects in materials or workmanship that arise during normal and intended use of the product.

If a valid defect is identified, Stack Audio will, at its discretion:

• Repair the product, or

• Replace the product or the affected component

Any repair or replacement carried out under warranty does not extend or renew the original warranty period.

This warranty does not cover:

• Damage caused by misuse, neglect, or incorrect installation

• Damage resulting from unauthorised modification or repair

• Damage caused by unsuitable or faulty ancillary equipment

• Normal wear, ageing, or cosmetic changes that do not affect performance

• Accidental damage or damage caused by events beyond our reasonable control

• Products where the serial number has been altered, removed, or made illegible

Where Stack Audio arranges return shipping as part of a warranty claim, we will provide guidance on packaging and collection.

If a product is returned using a shipping method arranged independently by the customer, Stack Audio cannot be held responsible for any loss or damage incurred in transit.

To initiate a warranty claim, please contact:

info@stackaudio.co.uk

Please include:

• Your name and contact details

• Proof of purchase

• Product name and serial number (where applicable)

• A brief description of the issue

Our team will review the information and guide you through the next steps.

This warranty is separate from our 60-day money-back guarantee and returns process, which are detailed in full on our Shipping & Returns Policy page.

Stack Audio Ltd is committed to protecting your privacy and processing personal data transparently and lawfully in accordance with UK GDPR and applicable data protection laws.

We collect and process personal data only for the purposes of fulfilling orders, providing customer support, and meeting legal obligations.

Personal data is shared only with trusted third parties such as couriers, payment processors, and website infrastructure providers, solely to provide their services.

You have the right to access, correct, or request deletion of your personal data, and to object to certain processing activities.
Requests can be made by contacting info@stackaudio.co.uk.

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These Terms & Policies are governed by the laws of England and Wales.

Nothing on this page limits any mandatory consumer protections that apply in your country of residence.