Stack Audio Terms & Conditions and Privacy Policy

This site is owned and operated by Stack Audio Ltd. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Stack Audio’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Stack Audio’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 4, Forde Court, Newton Abbot, TQ12 4BT. Our company registration number is 07589427. VAT registration number 190863680. The term ‘you’ refers to the user or viewer of our website. You can contact Stack Audio in connection with any of these terms and conditions and the privacy policy at the registered address or via email at

We now ship all European AUVA orders from within the EU to avoid any unexpected charges upon import from the UK. You will instead be charged your country specific VAT upon purchase. NL Distribution center address: ETS Logistics B.V. Boekweitstraat 1B, 2153GK, Nieuw-Vennep. 

Stack Audio NL EORI number: NL827303038 NL, VAT number: NL827303038B01.    

The use of this website is subject to the following terms of use: 

The content of the pages of this website are for your general information and use only. It is subject to change without notice. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

All trademarks reproduced in this website, which are not the property of, or licensed to Stack Audio are acknowledged on the website. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 


Stack Audio Privacy Policy 

Stack Audio is committed to ensuring your privacy is protected. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR). 

Customer information is used only by ourselves in connection with fulfilling orders placed with us via this website. We do not disclose customer information to third parties for marketing purposes. 

When you place an order for our products we collect information about you. This may include your name, postal address, delivery addresses, e-mail address, telephone number and payment information. We only use this information to process and send your orders, to update you on the progress of your orders and assist with future customer service enquiries. We share customer data with other companies and individuals to allow them to perform functions on our behalf including delivering packages using our chosen couriers (Usually UPS, Royal Mail and Parcel To Go, other couriers may be used) and processing card payments with our e-commerce card payment provider (Stripe). 


Cookie Policy 

‘Cookies’ are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. 

This website only uses cookies to help us make the experience on the site better. Cookies are small files which are sent back and forth with web pages which can be used to identify that you have previously visited a site, or to store small bits of information locally with you. If you want to know more about what cookies are and how to control them,  is a great resource, or read on to see what we use cookies for: 

Session cookies only last for the duration of a user’s visit to a website. Session cookies help improve the functionality of website by passing information on from one page to another. For example, if you log in to our website, session cookies are used to keep you logged in. This cookie is deleted when you close your browser. 

We make use of a tool from Google called Google analytics which tells us about the way people are using this website. It uses cookies to detect that someone has been to the site before, so that we can see how often people return to the site, how long they stay, and where on this website they tend to go. We use this to try to work out what kind of experience they’re having on the site, so we can make it better. Google Analytics sets cookies to help us accurately estimate the number of people visiting this website, and let us see how they’re moving around the site. We use this when we make decisions on the type of content we create and how we structure the site. 


This is used to give visitors the option to recommend our website content on social networks such as Facebook and Twitter. You will see icons on the top and bottom of each of our web pages. We don’t use this 

Find out more about cookies including how to disable/enable and delete them at the following website

You can block most cookies (except for Flash cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites, or you may experience reduced functionality when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website. 

You can opt-out of receiving cookies from a range of ad servers (including, among others, Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting and following the instructions provided. 

Generally you can’t delete Flash cookies (also known as local shared objects) with browser controls, but Adobe’s website at provides information on how to delete or disable Flash cookies. 

If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual. 


Links to other websites 

Our website may contain links to other websites run by other organisations, which we do not control. This policy does not apply to those other websites and applications‚ so we encourage you to read their privacy statements. We are not responsible for the privacy policies and practices of other websites and applications (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk. 

In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website. 


Ordering direct from Stack Audio through the on-line store 

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us. 

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

The prices payable for goods that you order are as set out on our website. Prices for UK and EU customers are inclusive of VAT at the current UK rates and are correct at the time of entering information. 


Payment for goods ordered directly on this website are by credit cards and are secured by Stripe. 


Dispatch & Delivery 

Items are usually dispatched by Royal Mail (small single items) DHL, or FedEx Delivery charges apply as shown on the delivery charge calculator on the on the store page. 

If an item is out of stock we will contact you by email with an estimate of availability. We aim to dispatch in stock items within 2 working days but will contact you if there are any problems 

Please note that a signature is always required. If you arrange directly with the courier for your order to be left in a safe location, we cannot be held responsible for any loss or damage incurred. 

International Sales 

For overseas orders it is a legal requirement that we declare the full value of the goods (not including shipping) on the package. 

As a customer purchasing goods from another country, you are deemed to be the importer of those goods and it is important to be aware that you may be subject to import duties and taxes. Charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.


Moneyback Guarantee 


Stack Audio will accept returns or exchanges for the period of 30 after you receive you order.

Items must be returned with proof of purchase and in the original packaging, complete with all supplied fittings and accessories in original condition. This includes the AUVA user guide, spikes, felt pads & threads.  

General Moneyback conditions 

Items need to be returned via registered post/delivery service to Stack Audio at your cost within the specified days of the shipment date. We recommend that you use a recognised service and insure all items for the full value as stated on your invoice. Stack Audio will not be held responsible for items that are lost, stolen or damaged in transit. 

Refunds will be processed within 2 working days of receiving your returned package following inspection of the condition of the contents.  


In addition to the Moneyback guarantee, all Stack Audio products are guaranteed for 3 years from the date of purchase against defects in manufacture and design. 

This warranty applies to the first owner and is not transferrable. 

Items must be returned in the original packing with all supplied accessories and fittings. 

If returning an item directly to Stack Audio, please ensure they are returned via registered post/delivery service at your cost. We recommend that you use a recognised service and insure all items for the full value as stated on your invoice. Stack Audio will not be held responsible for items that are lost, stolen or damaged in transit. 

This warranty is limited to the repair or replacement of the equipment at our discretion. 

The following are not covered by the Stack Audio warranty:

  • Installation or removal costs associated with the SERENE components.
  • Damage caused by any use other than the correct use described in the User Guide, negligence, modifications, or use of parts that are not made or authorised by Stack Audio.
  • Damage caused by faulty or unsuitable ancillary equipment.
  • Damages caused by accidents and causes beyond the reasonable control of Stack Audio.
  • Products where the serial number has been altered, deleted, removed or made illegible.
  • Repairs or modifications that have been carried out by an unauthorized person including to the installed software on the LINK.

The Stack Audio Moneyback Guarantee and Warranty do not affect your statutory rights. 

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