We now ship all European AUVA orders from within the EU to avoid any unexpected charges upon import from the UK. You will instead be charged your country specific VAT upon purchase. NL Distribution center address: ETS Logistics B.V. Boekweitstraat 1B, 2153GK, Nieuw-Vennep.
Stack Audio NL EORI number: NL87303038 NL, VAT number: NL827303038B01.
The content of the pages of this website are for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to Stack Audio are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Stack Audio is committed to ensuring your privacy is protected. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR).
Customer information is used only by ourselves in connection with fulfilling orders placed with us via this website. We do not disclose customer information to third parties for marketing purposes.
When you place an order for our products we collect information about you. This may include your name, postal address, delivery addresses, e-mail address, telephone number and payment information. We only use this information to process and send your orders, to update you on the progress of your orders and assist with future customer service enquiries. We share customer data with other companies and individuals to allow them to perform functions on our behalf including delivering packages using our chosen couriers (Usually UPS, Royal Mail and Parcel To Go, other couriers may be used) and processing card payments with our e-commerce card payment provider (Stripe).
‘Cookies’ are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit.
Session cookies only last for the duration of a user’s visit to a website. Session cookies help improve the functionality of website by passing information on from one page to another. For example, if you log in to our website, session cookies are used to keep you logged in. This cookie is deleted when you close your browser.
This is used to give visitors the option to recommend our website content on social networks such as Facebook and Twitter. You will see icons on the top and bottom of each of our web pages. We don’t use this
Find out more about cookies including how to disable/enable and delete them at the following website www.aboutcookies.org.
You can opt-out of receiving cookies from a range of ad servers (including, among others, Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting http://www.youronlinechoices.com and following the instructions provided.
Generally you can’t delete Flash cookies (also known as local shared objects) with browser controls, but Adobe’s website at www.adobe.com provides information on how to delete or disable Flash cookies.
If you want to delete cookies from the browser on your mobile phone, you will need to refer to your handset manual.
Links to other websites
In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
Ordering direct from Stack Audio through the on-line store
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
The prices payable for goods that you order are as set out on our website. Prices for UK and EU customers are inclusive of VAT at the current UK rates and are correct at the time of entering information.
Payment for goods ordered directly on this website are by credit cards and are secured by Stripe.
Dispatch & Delivery
Items are usually dispatched by Royal Mail (small single items) or UPS through Parcel to Go. Delivery charges apply as shown on the delivery charge calculator on the on the store page.
If an item is out of stock we will contact you by email with an estimate of availability. We aim to dispatch in stock items within 2 working days but will contact you if there are any problems
Please note that a signature is always required. If you arrange directly with the courier for your order to be left in a safe location, we cannot be held responsible for any loss or damage incurred.
For overseas orders it is a legal requirement that we declare the full value of the goods (not including shipping) on the package.
As a customer purchasing goods from another country, you are deemed to be the importer of those goods and it is important to be aware that you may be subject to import duties and taxes. Charges or fees for customs clearance must be covered by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Stack Audio will accept returns or exchanges for the period of 90 days from the day we ship your order.
Items must be returned with proof of purchase complete with all supplied fittings and accessories in original condition. They must arrive in a re-saleable condition or at our discretion your return will either (1) not be accepted, or (2) your refund will reflect the cost of replacing those missing items and repair. Accepted returned items will be offered for re-sale clearly marked as refurbished/pre-owned.
Please note Stack Audio is not responsible for any installation or removal costs associated with the SERENE components.
Stack Audio will accept returns or exchanges for the period of 30 days from the day we ship your order.
Items must be returned with proof of purchase in the original packaging, complete with all supplied fittings and accessories in original condition. This includes the LINK user guide, wall power supply and wi-fi antenna. They must arrive in a re-saleable condition or at our discretion your return will either (1) not be accepted, or (2) your refund will reflect the cost of replacing those missing items and repair. Accepted returned items will be offered for re-sale clearly marked as refurbished/pre-owned.
Stack Audio will accept returns or exchanges for the period of 30 days from the day we ship your order.
Items must be returned with proof of purchase and in the original packaging, complete with all supplied fittings and accessories in original condition. This includes the AUVA user guide, spikes, felt pads & threads. Accepted returned items will be offer for re-sale as ‘B-Stock’.
General Moneyback conditions
We will request a detailed explanation of why you want to return the item so we can continue to offer you good customer service.
Items need to be returned via registered post/delivery service to Stack Audio at your cost within the specified days of the shipment date. We recommend that you use a recognised service and insure all items for the full value as stated on your invoice. Stack Audio will not be held responsible for items that are lost, stolen or damaged in transit.
Refunds will be processed within 10 working days of receiving your returned package following inspection of the condition of the contents.
If you received free shipping as part of your order, the initial shipping fee will be deducted from your refund.
In addition to the Moneyback guarantee, all Stack Audio products are guaranteed for 3 years from the date of purchase against defects in manufacture and design.
This warranty applies to the first owner and is not transferrable.
Proof of purchase from Stack Audio or authorised dealers are required to process the warranty. For the LINK the serial number must be supplied.
Items must be returned in the original packing with all supplied accessories and fittings.
If returning an item directly to Stack Audio, please ensure they are returned via registered post/delivery service at your cost. We recommend that you use a recognised service and insure all items for the full value as stated on your invoice. Stack Audio will not be held responsible for items that are lost, stolen or damaged in transit.
This warranty is limited to the repair or replacement of the equipment at our discretion.
The following are not covered by the Stack Audio warranty:
- Transportation costs.
- Installation or removal costs associated with the SERENE components.
- Damage caused by incorrect installation, connection or packing.
- Damage caused by any use other than the correct use described in the User Guide, negligence, modifications, or use of parts that are not made or authorised by Stack Audio.
- Damage caused by faulty or unsuitable ancillary equipment.
- Damages caused by accidents and causes beyond the reasonable control of Stack Audio.
- Products where the serial number has been altered, deleted, removed or made illegible.
- Repairs or modifications that have been carried out by an unauthorized person including to the installed software on the LINK.
If you purchased your Stack Audio product from a dealer or distributor, please contact them first in the event of a warranty claim or technical query. If purchased from the Stack Audio website, please contact Stack Audio directly.
The Stack Audio Moneyback Guarantee and Warranty do not affect your statutory rights.